Assessor Resource
BSBCCO202A
Conduct data collection
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is applied in any customer contact environment that engages in market research and data collection activities by using the telephone.
Competence in this unit requires demonstration of effective data collection within organisation guidelines, developing rapport with customers to ensure accuracy of data collected, and accurately recording data collected.
Work is undertaken with some supervision and guidance.
This unit describes the performance outcomes, skills and knowledge required to collect primary data for market research and opinion poll research activities by telephone or similar means.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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